Top Questions about Fleet Card

The Blue FleetCard is a payment card that can be used to purchase fuel. (Note that if any other items are purchased through FleetCard at fuel station retail outlets, the transaction will automatically be declined.)

The Orange FleetCard is a payment card used to purchase Fuel and related car maintenance for your vehicle. (Note that if any other items are purchased through FleetCard at fuel station retail outlets, the transaction will automatically be declined.)

Cards are ready to use as soon as you receive them. No card activation is required, so you can take advantage of the many benefits the card offers immediately.

Any Shell or Coles Express. Use the FleetCard Site Locator or download the ‘FleetCard’ Mobile App to plan your trips.

Due to a strategic partnership with Viva Energy, Australia’s sole Shell licensee, FleetCard users may obtain exclusive discounts off the pump price throughout the Shell/Coles Express network. We encourage you to maximise your savings by using only those fuel stations.

You can still fill up at any Woolworth, BP Connect, Mobil, 7 Eleven, Liberty and Ampol fuel station and pay using your FleetCard. FleetCard is accepted at approaching 6,000 fuel stations, over 90% coverage throughout Australia. Use the Fleet Card site locator or download the FleetCard Mobile App to find your nearest fuel stations.

A card surcharge is an additional percentage that the fuel station can charge under the Reserve Bank of Australia legislation.

Who surcharges FleetCard?
A small percentage of accepting sites

How do I find out which fuel station applies a surcharge?
Usually, there will be a display on the bowser and at the retail counter stating that FleetCard transactions will be surcharged.

1. Drive in, secure your vehicle and look for any surcharge notification on the bowser
2. Note the odometer reading
3. Fill up and proceed to transaction counter
4. Swipe card and enter odometer reading when prompted.
5. Sign the receipt upon completion of the transaction
6. Retain the docket.
7. It’s that EASY!

Notify your Fleet manager / office manager immediately. If you’re the account holder, you can call us on 1300 881 246 or log into your account at https://fco.fleetcard.com.au and cancel your card.

Contact Fleet Manager or call Business Fuel Cards customer service on 1300 881 246.

-Keep your Fleet Card clean.

-Do not bend your Fleet Card

-Do not expose your Fleet Card to magnetic surfaces

-Do not expose your Fleet Card to excessive sunlight

-Store your Fleet Card in a protective cover